Any relaxation of the below terms may not be considered standard practise and will be at Kat Saunders’s sole discretion.

Booking and payment

Payment is required at the time of booking. For longer programmes, if you wish to pay in instalments, please contact me directly.

Duration of sessions

Each session lasts for the maximum pre-arranged time slot of 30 minutes, 60 minutes or 90 minutes.

If, for whatever reason, you arrive late for your pre-arranged timeslot, no additional time will be added to your session and it will still finish at the original intended time. This ensures that subsequent client sessions are not affected by the delay. You will be charged for the booked sessions’ time at the usual rate.

Cancellation and rescheduling policy

In line with standard industry practice, Kat Saunders reserves the right to charge 100% of the full session fee in the event of missed appointments, late arrivals or cancellations within 24 hours of the scheduled appointment time. Changes to in person appointments require a minimum of 72 hours notice due room rental requirements.

A distance session can be requested if you are no longer able to make the session time and it is less than the required notice time. These distance session will be done in the time slot originally booked for your session.

Refund policy

I’ll be happy to refund you any amounts paid less any costs incurred, considering the above cancellation and rescheduling policy timing. Refunds are in GBP.

If you have made a booking or purchase and already received goods/services (including links for a digital download, printable information as part of a session or programme, calls or recordings) you waive your right to cancellation of the 14 day cooling-off period as defined by the Consumer Protection Act.

Confidentiality and data use

I will use the information you provide to deliver the services you have requested.

All sessions are confidential, and this confidentiality will be maintained and applied to all records, in accordance with the Data Protection Act 2018. Your information is securely stored when you book a service and is retained by me for a period of approximately three years following the end of any service provided.

The only exceptions to this confidentiality are where life or safety is seriously threatened or where I am required by law to divulge information, without your consent.

Your wellbeing

Please be aware that integrative health, wellness and coaching is not a substitute for medical intervention or treatment. Always seek medical help from a qualified medical practitioner, where applicable. The methods used are considered alternative or complementary by Western health care professionals.

Due to the nature of the treatment, unravelling certain aspects within your body and mind that were contributing to your state of wellness, you may require changes to the way you live or deal with aspects in your life for maximum wellness.

Liability

To the maximum extent permitted by law, Kat Saunders does not accept liability for any damages, including, without limitation, direct or indirect, special, incidental, compensatory, exemplary, or consequential damages, losses or expenses, including without limitation lost or misdirected orders, lost profits, lost goodwill, or lost or stolen programs or other data, however, caused and under any theory of liability arising out of or in connection with: -

• use of the website, or the inability to use the website by any party

• any failure or performance, error, omission, interruption, defect, delay in operation or transmission

• line or system failure or the introduction of a computer virus, or other technical sabotage

• any content on the website published by a third party

• any personal injury or death arising out of a session with Kat Saunders and your use of this website and the information, ideas, suggestions, techniques, and other materials. 

If any court of law rules that any part of the indemnity, release or disclaimer is invalid, the indemnity, release or disclaimer stands as if those parts were struck out.

By booking, attending or participating in a session, a course or an event by Kat Saunders, including viewing the content of this website, you agree to fully release, indemnify, and hold harmless, Kat Saunders from any claim or liability whatsoever as outlined above.

If you decide to access any third-party sites linked to this site, you do this entirely at your own risk.